Last updated: 11 July 2025 | v2025.07.11

This Privacy Policy describes how Unlandt Language Services collects, uses, stores, and protects your personal data when you use our website, www.unlandtlanguages.com. We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR). More information on the GDPR can be found on the website of the Dutch Personal Data Authority (Autoriteit Persoonsgegevens):

Dutch: Algemene verordening gegevensbescherming (AVG)
English: General Data Protection Regulation (GDPR)

By using the website, you acknowledge and agree to the collection, use and storage of information in accordance with this Privacy Policy.

What Personal Data We Collect

We collect the following data:

• Personal identification information, such as your name, email address, phone number, etc.

• Documents uploaded to the website (which may contain personal data)

• Client communications

• Billing information

• Data related to your use of the website

• Marketing preferences

How We Collect Your Data

You directly provide us with most of the data that we collect. We collect and process data when you:

• Fill out the Contact or Quote forms on the website.

• Request a quotation or commission work via other means, such as email.

• Communicate with us about our services.

• Submit documents for assessment, translation or other language-related services.

• Use or view our website, via your browser's cookies.

• Provide billing information or make payments for services provided.

• Subscribe to our newsletter or marketing updates.

We may also receive your data indirectly from the following sources:

• Website analytics data, such as your IP-address, browser version, what pages you visit and time spent on the website

• Payment processing information, such as payment confirmation updates

• Data from third party platforms (for example: publicly available information shared by professional platforms like LinkedIn)

How We Use Your Data

We collect your data so that we can:

• Provide and deliver our services.

• Provide accurate quotations and discuss project details.

• Communicate with you, including responding to enquiries and providing project updates.

• Process payments and invoicing, and maintain proper financial records.

• Maintain business records in accordance with legal, tax and accounting obligations.

• Properly display our website to you.

• Improve our website and services, by analyzing user interaction.

• Ensure security and prevent fraud, unauthorized access or misuse.

• Comply with legal obligations (for example: responding to court orders).

• Manage marketing communications, like newsletters, promotional offers, etc.

We may also share necessary data in the following circumstances:

• In order to provide and deliver the contracted services, we may be required to share information with our partners, such as trusted third-party language professionals. These partners are required to adhere to GDPR principles, including confidentiality, secure data handling, and the timely deletion or return of personal data.

• This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including information about your browser, network and device, web pages you visited prior to coming to this website, web pages you view while on this website, and your IP address. Squarespace needs this data to run the website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

• When you visit our website, technical data (such as your IP address and browser type) may be shared with Weglot to display website translations and keep track of user language preferences. No personal information submitted through contact forms is accessed or processed by Weglot.

• When you submit information through one of the forms on this website, we share the data provided with Squarespace, who may process and temporarily store this data, in order to provide website services to us. Form submissions are also sent to Gmail, Google’s email service, and subsequently stored in our business inbox.

• This website uses Google reCAPTCHA to help prevent spam and abuse. reCAPTCHA collects personal data when you visit pages where it is active, including information about your browser, device, and behavior on the website, as well as your IP address. This data is collected automatically, even if you do not interact with the form. The information is used by Google to provide and improve the reCAPTCHA service.

• This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. In order to properly display the website to you, these third parties may receive personal information about you, including information about your browser, network or device, information about the pages you’re viewing, and your IP address.

• With your explicit consent, we may provide other third parties with information where necessary.

How We Store Your Data

We securely store your data on password-protected devices and, if applicable, encrypted cloud storage. We take reasonable precautions to protect your data, including using industry-standard security measures such as:

• Password-protected storage for client files

• Secure email communication with clients and partners

• Software updates and antivirus protection to prevent unauthorized access

We retain personal data for as long as it is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Unless otherwise required by law, we typically retain data for a period of 2 years after the end of our client relationship. If, however, data retention is necessary for any of the following reasons, we may retain your data beyond the typical retention period:

• Compliance with legal obligations, such as tax, accounting, or regulatory requirements

• Fulfilling contractual obligations or maintaining records for ongoing business relationships

• Ensuring continuity of services for any ongoing contractual relationships

• Protecting our legitimate business interests, including resolving disputes, preventing fraud, or conducting audits and analyses

• Defending against legal claims or participating in litigation

• Conducting statistical, research, or historical analyses, where permitted by law and in a manner that respects your privacy rights

Once the retention period has ended, or if the data is no longer necessary for its purpose, we will securely delete or anonymize your personal data.

If you request deletion of your personal data sooner, we will comply with your request, unless we are required to retain the data for one of the reasons outlined above. In those cases, we will inform you of the reason for the delay and provide an expected timeline for deletion.

Marketing

We would like to send you information about our services that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date by clicking the "Unsubscribe" link in any email. You have the right to stop us at any time from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing, you may also fill out the form here.

Your Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@unlandtlanguages.com.

What Are Cookies?

Cookies are text files placed on your device to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How We Use Cookies

We use cookies in a range of ways to improve your experience on our website, including:

• Ensuring proper functionality of the website

• Remembering user preferences and choices

• Understanding how you use our website, including what pages you visit and your time spent on these pages

The Types of Cookies We Use

There are a number of different types of cookies. However, our website uses the following types of cookies:

• Functionality – We use these cookies to ensure proper functionality of the website and to remember user preferences, such as language preferences and customized settings.

• Analytics and performance – We use these cookies to collect information about your visit to our website, the content you viewed, links you followed and information about your browser, device, and your IP address. This enables us to track site traffic and improve the performance of our website. For these cookies to be used, the user must allow these or all cookies on the website.

• Advertising – These cookies are used by advertising companies to serve ads that are relevant to your interests. For these cookies to be used, the user must allow these or all cookies on the website.

How to Manage Cookies

You can adjust the settings in your browser to not accept cookies, and the above website tells you how to remove cookies from your browser.

You may also choose on our website to either accept all cookies or accept essential cookies only. Non-essential cookies are only set after you provide explicit consent via the cookie banner. You can manage your cookie preferences at any time.

Privacy Policies of Other Websites

Our website may contain links to other websites. If you click on a third party link, you will be directed to that third party's website. Our Privacy Policy only applies to our website, and we have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites or services.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

How to Contact Us

If you have any questions about our Privacy Policy, the data we have stored, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@unlandtlanguages.com
Fill out the form here.

How to Contact the Appropriate Authority

If you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Dutch Personal Data Authority (Autoriteit Persoonsgegevens).

Dutch Personal Data Authority
PO Box 93374
2509 AJ The Hague
(+31) - (0)88 - 1805 250
www.autoriteitpersoonsgegevens.nl/en/contact